Help center

Free cancellation up to 24 hours before pickup; 50% refund between 3 and 24 hours before; no refund less than 3 hours before pickup or after pickup. For return trips, each direction is assessed by its own pickup time.

Open your booking on the "Manage my booking" page with your reservation number and your last name or e-mail. The "Cancel booking" button shows the refund amount before you cancel; the cancellation is completed once you confirm. If you have an account, you can do the same from "My account".

During the partial-refund period, you can cancel online yourself only if the booking was paid by card in euros; the refund amount is shown before you cancel. For cash bookings or other currencies, our 24/7 support line will help. Refunds are opened as a request to the card used for payment and processed by our team.

Meet & greet with a name sign is included in the transfer price. Your driver waits at the airport exit holding the sign text you entered at checkout.

Once a driver and plate are assigned, they appear on the "Manage my booking" page, where you can also download your voucher. If you cannot see your driver, call our 24/7 support line.

Your flight number is saved with the booking and the pickup is planned around it. If your flight is delayed or changed, let our 24/7 support line know and our team will re-plan the pickup.

At the airport, free waiting time from landing is 60 minutes for international flights and 45 minutes for domestic flights. If you need longer, please contact our support line.

Each vehicle class shows its passenger and luggage capacity in the search results. Enter the correct number of suitcases when searching; only vehicles that fit your luggage are listed.

Yes. Baby and child seats are selected as extras at checkout; price and availability by city and vehicle are shown there.

If you are bringing a golf bag, bicycle and wheelchair, choose the matching extra at checkout so a suitable vehicle is planned.

The following methods are offered at checkout: Tourwix Virtual POS (Credit / Debit Card); Russian cards (MIR / Sber / T-Bank); Reserve now (pre-booking); Cash to driver in the vehicle. Prices are per vehicle.

The company that made your booking may send you a card payment link. It opens the Tourwix payment page, and card details are entered on the bank's secure 3D Secure page. If in doubt, ask our support line.

Agencies and partners can work on account in the partner portal; the amount is deducted from the agency balance.

24/7 support line: +90 549 547 0770 (phone and WhatsApp). E-mail: [email protected].